Effective Date: 19-12-2024
At StrangerSpace, we strive to provide our users with an enjoyable and fulfilling experience when connecting with others. If you’re not satisfied with our services or have any concerns regarding your subscription, this Refund Policy explains the conditions under which you may be eligible for a refund.
Please read the following terms carefully, as by using our services, you agree to comply with this Refund Policy.
1. Subscription and Payment Terms
StrangerSpace offers subscription-based premium services with features designed to enhance the user experience. Payment for these services is typically made through our platform via credit card, debit card, or other approved payment methods.
By purchasing a subscription, you are agreeing to pay for access to specific features within StrangerSpace for a given period.
2. Refund Eligibility
Refunds for StrangerSpace services are available under certain conditions as detailed below:
Monthly Subscription Refund
- If you have purchased a monthly subscription and are dissatisfied with the service, we may offer a refund if you request it within 7 days from the date of payment.
- After 7 days, no refunds will be issued for monthly subscriptions.
Annual Subscription Refund
- If you have purchased an annual subscription and decide to cancel, we will offer a full refund if the request is made within 14 days of purchase. After 14 days, no refunds will be granted for annual subscriptions, though you can continue to access the service for the remaining term.
Automatic Renewal
- For subscriptions that renew automatically, you may cancel the renewal at any time before the next billing cycle. If you are within the refund eligibility period, you may be eligible for a refund of the renewal amount. Once the renewal period has passed, no refund will be issued.
3. Non-Refundable Services
Certain services and purchases may be non-refundable. These include:
- In-App Purchases: Any in-app purchases, virtual goods, or one-time purchases are generally non-refundable unless required by applicable law.
- Paid Features Not Utilized: If you have used or accessed a feature or service that you have paid for, we may not provide a refund.
Refunds are also not available for any transactions related to third-party services that may be offered or linked through StrangerSpace.
4. How to Request a Refund
To request a refund, please follow these steps:
- Contact our customer support team via email at [Insert Support Email] or through the contact form on our website.
- Include the following information in your request:
- Your account username or email address.
- The transaction ID or proof of purchase.
- The reason for your refund request.
- Once we receive your request, we will review it and respond within 5-7 business days with further instructions or to confirm the refund.
5. Refund Processing
Once your refund is approved, we will process the refund via your original payment method. Please note that refunds may take up to 7-10 business days to appear in your account, depending on your payment provider or bank.
6. Changes to the Refund Policy
StrangerSpace reserves the right to update or modify this Refund Policy at any time. Any changes will be reflected on this page with the updated “Effective Date.” We encourage you to review this policy regularly to stay informed about any modifications.
7. Contact Us
If you have any questions or concerns regarding this Refund Policy or need assistance with your refund request, please contact us at:
- Email: [email protected]
- Phone: [Insert phone number]
- Address: [Insert physical address]
By using StrangerSpace services, you acknowledge that you have read, understood, and agree to the terms of this Refund Policy.
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